Warranty and returns
Simple warranty and return process to make sure you keep humming along, or not, if you change your mind.
BeGreen Supply will provide repair or replacement under warranty according to the following terms and conditions.
1 | Warranty provides repair or replacement free of charge for defective and damaged units within 3 months from the date of purchase.
2 | Even within the warranty period, the warranty will not be given under the following circumstances:
(A) The customer does not register their device with receipt using included warranty card or online entry
(B) Damage due to external causes (including falling, being wet with liquid, or not using according to instructions)
(C) Scratches, dents, or other trauma
(D) Maintenance or tampering by other personnel not authorized by BeGreen Supply
BeGreen Supply will accept undamaged, unused returns purchased directly from hellohum.com within 30 days of receipt of purchase. All returns must be initiated by contacting firstname.lastname@example.org. The unit(s) must be in the same condition in which they were received. Your item must be in the original packaging. Once we receive your item we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment.